Terms of service

Welcome to fanorma.shop. These Terms of Service govern your access to and use of fanorma.shop, including all webpages, content, features, products, services, checkout functions, customer accounts, communications, and transactions made available through the website.

Throughout these Terms of Service, the terms “fanorma.shop,” “we,” “us,” and “our” refer to fanorma.shop. The terms “you” and “your” refer to any visitor, customer, account holder, or other person who accesses or uses the website.

By visiting fanorma.shop, creating an account, submitting information, placing an order, or purchasing a product, you agree to be bound by these Terms of Service, our Privacy Policy, Return and Refund Policy, Shipping Policy, and any additional policies or notices published on the website.

Please read these Terms of Service carefully before using fanorma.shop. If you do not agree to these terms, you must not access the website, create an account, or purchase products from us.

1. Online Store Platform

fanorma.shop is operated using the Shopify e-commerce platform. Shopify provides the technical infrastructure that enables us to display products, manage checkout, process orders, and operate our online store.

Your purchases are made from fanorma.shop and not directly from Shopify. Shopify and other service providers may process information or provide technical services in accordance with their own terms and privacy practices.

2. Eligibility

By using fanorma.shop, you represent that:

  • You are at least the age of majority in your state or jurisdiction of residence.

  • You have the legal capacity to enter into a binding agreement.

  • The information you provide is accurate, current, and complete.

  • You will use the website only for lawful purposes.

  • You will not use the website in violation of these Terms of Service.

Individuals who have not reached the age of majority may use fanorma.shop only with the involvement and authorization of a parent or legal guardian.

The website is not intended for children under 13 years of age.

3. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to our website, products, business practices, technology, legal obligations, or operational requirements.

The updated Terms of Service will be published on fanorma.shop with a revised “Last updated” date. Changes become effective when published unless a later effective date is stated.

Your continued use of the website after updated terms are published constitutes acceptance of those updated terms, except where additional notice or consent is required by applicable law.

4. Website Access

We grant you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use fanorma.shop for lawful personal shopping purposes.

We may modify, suspend, restrict, or discontinue any part of the website when reasonably necessary for maintenance, security, legal compliance, business operations, or other legitimate purposes.

We do not guarantee that the website or every feature will always be available, uninterrupted, secure, or error-free.

5. Customer Accounts

Certain website features may allow or require you to create a customer account.

You are responsible for:

  • Providing accurate account information

  • Keeping account information current

  • Maintaining the confidentiality of your password

  • Restricting access to your account and devices

  • Reviewing activities conducted through your account

  • Informing us promptly of suspected unauthorized access

You may not create an account using false information, another person’s identity, or information that you are not authorized to use.

We may suspend or terminate an account when we reasonably believe that it has been compromised, used fraudulently, used unlawfully, or used in violation of these Terms of Service.

Contact info@fanorma.shop promptly if you believe your account has been accessed without authorization.

6. Product Information

We make reasonable efforts to present product descriptions, specifications, measurements, materials, colors, photographs, prices, and availability accurately.

However:

  • Colors may appear differently depending on device and display settings.

  • Product dimensions and measurements may contain reasonable manufacturing tolerances.

  • Packaging may differ from images displayed on the website.

  • Product photographs may include decorative items not included with the purchase.

  • Product information may be updated without prior notice.

  • Minor differences that do not materially affect the product’s function may occur.

You are responsible for reviewing the product description, specifications, sizing information, price, quantity, and other relevant information before placing an order.

If a product you receive is materially different from its description, damaged, defective, or incorrect, contact info@fanorma.shop and follow our Return and Refund Policy.

7. Product Availability

All products are subject to availability.

Placing an item in your shopping cart does not reserve the item. A product may become unavailable before checkout or before an order is accepted.

We may:

  • Limit the quantity of a product available for purchase

  • Limit sales to particular persons, households, regions, or jurisdictions

  • Discontinue products

  • Modify product selections

  • Cancel an order when an item is unavailable

  • Refuse quantities that appear intended for unauthorized resale

If we cancel an accepted order because a product is unavailable, we will issue an appropriate refund for the canceled product.

8. Prices and Currency

Unless otherwise stated, prices displayed on fanorma.shop are presented in United States dollars.

Prices may change at any time before an order is placed. A price change will not normally affect an order that has already been accepted, except when correction is necessary because of an obvious pricing error or as otherwise permitted by law.

The total amount payable will be displayed during checkout before you submit the order. Depending on the order and destination, the total may include:

  • Product prices

  • Applicable taxes

  • Shipping charges

  • Discounts

  • Other clearly disclosed charges

Your financial institution or payment provider may separately charge currency-conversion fees, international transaction fees, or other account-related fees. Such third-party fees are not controlled by fanorma.shop.

9. Errors and Inaccuracies

Occasionally, the website may contain typographical errors, incorrect prices, inaccurate descriptions, outdated availability information, or other errors.

We reserve the right to correct errors, update information, or cancel an affected order when reasonably necessary.

If an order is canceled because of a material pricing or product-information error after payment has been collected, we will refund the amount paid for the canceled portion of the order.

Nothing in this section permits us to avoid obligations that cannot lawfully be excluded.

10. Orders

An order submitted through fanorma.shop is an offer to purchase the selected products under these Terms of Service.

After you submit an order, you may receive an automated order-confirmation email. An automated confirmation acknowledges that we received the order but does not necessarily mean that the order has been finally accepted.

We may review an order before acceptance. An order is generally accepted when it enters fulfillment or when we send confirmation that it has been processed or shipped.

We may decline or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraud or unauthorized payment

  • Incomplete or inaccurate customer information

  • Shipping restrictions

  • Excessive purchase quantities

  • Suspected unauthorized resale

  • Violation of these Terms of Service

  • Legal or regulatory restrictions

  • Technical or processing errors

When we cancel an order after collecting payment, we will refund the applicable amount to the original payment method unless another method is required by law.

11. Order Information

You agree to provide accurate, complete, and current information when placing an order, including:

  • Your full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

  • Any information reasonably required to process the order

You are responsible for reviewing the order details before submitting payment.

fanorma.shop is not responsible for delays, failed deliveries, additional shipping costs, or other problems caused by inaccurate or incomplete information supplied by the customer, except to the extent required by applicable law.

Contact info@fanorma.shop promptly if you discover an error in your order information. We cannot guarantee that an order can be changed after it enters processing or fulfillment.

12. Payment

You agree to pay all amounts displayed and accepted during checkout.

Payments may be processed by Shopify and authorized third-party payment providers. Available payment methods will be displayed at checkout and may change from time to time.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.

  • The payment information is accurate and complete.

  • The payment provider may charge the total amount shown at checkout.

  • The transaction is not fraudulent or unlawful.

We may use payment-verification and fraud-prevention tools. An order may be delayed, reviewed, declined, or canceled when payment cannot be verified or when fraud is reasonably suspected.

We do not normally receive or store complete payment-card numbers.

13. Taxes

Applicable sales taxes and other government-imposed charges may be calculated and collected during checkout when required.

You are responsible for taxes, duties, assessments, or charges associated with your purchase that are not collected during checkout, except where applicable law requires otherwise.

For international deliveries, customs authorities may impose import duties, taxes, or processing charges. Responsibility for these charges will be determined by the shipping terms displayed on the website and applicable law.

14. Promotions and Discount Codes

Promotions, discount codes, coupons, gifts, and special offers may be subject to additional conditions displayed at the time of the offer.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash.

  • Discount codes cannot be applied after an order is submitted.

  • Only one discount may be used per order.

  • Discounts cannot be combined.

  • Promotions apply only during the stated promotional period.

  • Promotions may exclude certain products.

  • Promotional benefits may be limited by customer, household, account, or order.

  • Discounts do not apply to taxes, duties, or third-party fees.

We may cancel or refuse a promotional benefit when it is obtained through fraud, technical manipulation, account duplication, or other abuse.

When a product purchased as part of a promotion or bundle is returned, the refund may be recalculated based on the products retained and the original promotional conditions.

15. Gift Cards

Gift cards, when offered, are subject to the conditions displayed at the time of purchase and applicable law.

Gift cards:

  • Have no cash value except where required by law

  • Cannot be replaced when lost, stolen, or used without authorization unless required by law

  • May not be used to purchase additional gift cards

  • May be subject to fraud-prevention review

Gift-card balances and expiration rules will be administered in accordance with applicable law.

16. Shipping and Delivery

Shipping destinations, methods, charges, processing estimates, and delivery estimates are described in our Shipping Policy and during checkout.

Delivery dates are estimates unless expressly stated otherwise. Delivery may be affected by:

  • Order-processing requirements

  • Product availability

  • Carrier operations

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Incorrect addresses

  • Failed delivery attempts

  • Transportation disruptions

  • Events outside our reasonable control

We will make reasonable efforts to ship orders within the time stated on the website or communicated to you.

If we cannot ship within the promised period, we will provide notice and an opportunity to accept a revised shipment date or cancel the affected order for a refund when required by applicable law.

Risk of loss and title to purchased products transfer as provided by applicable law and the delivery terms associated with the order.

17. Tracking Information

Tracking information may be provided after an order has shipped.

Tracking updates are supplied by shipping carriers and may not appear immediately. fanorma.shop does not control the frequency or accuracy of carrier tracking scans.

A tracking status does not override evidence that a package was lost, misdelivered, damaged, or otherwise not properly completed.

Contact info@fanorma.shop if you experience a material delivery problem.

18. Incorrect Addresses and Failed Delivery

You are responsible for providing a complete and accurate shipping address.

When an order cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another circumstance attributable to the customer:

  • Reshipping may require payment of additional shipping charges.

  • A refund may be delayed until the package is returned.

  • Return-to-sender charges may be deducted where permitted.

  • Original shipping charges may be non-refundable.

These provisions do not limit rights that cannot be waived under applicable law.

19. Returns, Refunds, and Exchanges

Returns and refunds are governed by our Return and Refund Policy.

Eligible return requests must be submitted within 30 days after the order is marked as delivered.

A return or refund is not automatically approved merely because a request is submitted or a product is sent back. Products must meet the eligibility conditions stated in the Return and Refund Policy.

Customers must contact info@fanorma.shop and receive return instructions before sending a product back.

Unless otherwise required by law, products returned without authorization or sent to an incorrect address may be refused.

Where a refund is approved, it will generally be issued to the original payment method.

20. Order Cancellations

To request cancellation or modification of an order, contact info@fanorma.shop as soon as possible.

We will make reasonable efforts to assist, but cancellation or modification cannot be guaranteed after an order enters processing, fulfillment, or shipment.

After an order has shipped, the customer must follow the applicable return procedure.

We may cancel orders for the reasons described in these Terms of Service. When payment has already been collected for a canceled order, we will issue an appropriate refund.

21. Customer Communications

By submitting an order or contacting us, you agree that we may send transactional communications concerning:

  • Order confirmation

  • Payment status

  • Shipping and tracking

  • Delivery

  • Returns

  • Refunds

  • Account security

  • Customer service

  • Policy or service notices

Transactional communications are not promotional messages and may continue even if you unsubscribe from marketing.

Marketing communications will be sent subject to applicable law and your communication preferences. You may unsubscribe using the link included in a promotional email or by contacting info@fanorma.shop.

22. Product Reviews and User Content

fanorma.shop may allow customers to submit reviews, comments, photographs, videos, suggestions, feedback, or other content.

You retain ownership of content that you submit. By submitting content for publication or promotional use, you grant fanorma.shop a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, display, distribute, and create derivative works from that content for operating, improving, and promoting our business.

This license ends when the content is deleted from our systems, except for content that:

  • Has already been incorporated into lawful materials

  • Must be retained for legal or security purposes

  • Has been shared with others under the granted license

  • Cannot reasonably be removed from backups immediately

You represent that content you submit:

  • Is accurate to the best of your knowledge

  • Does not violate another person’s rights

  • Does not contain unlawful, defamatory, deceptive, threatening, hateful, obscene, or abusive material

  • Does not contain malware or harmful code

  • Does not disclose another person’s private information without authorization

  • Is not submitted in exchange for undisclosed compensation

We may moderate, decline, or remove content that violates these Terms of Service or applicable law.

Nothing in these Terms prohibits or penalizes you for posting an honest review, expressing a truthful opinion, reporting unlawful conduct, or exercising a legally protected right.

23. Acceptable Use

You may not use fanorma.shop:

  • For unlawful, fraudulent, or deceptive activity

  • To violate intellectual-property or privacy rights

  • To impersonate another person

  • To submit false information

  • To interfere with website security

  • To introduce viruses, malware, or harmful code

  • To scrape, crawl, harvest, or extract data without authorization

  • To circumvent access restrictions

  • To test system vulnerabilities without permission

  • To conduct unauthorized advertising or solicitation

  • To manipulate reviews, promotions, prices, or checkout functions

  • To commit payment fraud or return fraud

  • To purchase products for unauthorized commercial resale

  • To interfere with another person’s use of the website

  • To engage in conduct that may damage fanorma.shop, Shopify, service providers, customers, or third parties

We may restrict or terminate access when we reasonably believe these restrictions have been violated.

24. Intellectual Property

The website and its content, including text, graphics, logos, icons, product photographs, videos, designs, page layouts, software, and branding, are owned by fanorma.shop, licensed to us, or used with authorization.

The website content is protected by applicable copyright, trademark, and other intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes only.

Without prior written authorization, you may not:

  • Copy or republish website content

  • Reproduce product photographs

  • Modify or distribute website materials

  • Use our branding in a misleading manner

  • Create derivative commercial works

  • Frame or mirror the website

  • Remove copyright or proprietary notices

  • Use content for automated training, scraping, or commercial databases

  • Suggest an affiliation or endorsement that does not exist

No license is granted except for the limited right to access and use the website under these Terms of Service.

25. Third-Party Tools and Links

fanorma.shop may provide access to third-party payment services, applications, integrations, websites, social media platforms, shipping tools, or other services.

Third-party services are operated independently and may have separate terms and privacy policies.

We do not control and are not responsible for:

  • Third-party content

  • Third-party privacy practices

  • Third-party service availability

  • Transactions completed outside fanorma.shop

  • Losses caused solely by an independent third party

Review the applicable third-party terms before using an external service.

The inclusion of a link does not necessarily constitute endorsement.

26. Privacy

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using fanorma.shop, you acknowledge that personal information may be processed by fanorma.shop, Shopify, payment providers, fulfillment providers, shipping carriers, fraud-prevention providers, and other service providers as reasonably necessary to operate the store and complete transactions.

27. Security

We use reasonable safeguards designed to protect the website and customer information. However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

You are responsible for:

  • Protecting your account credentials

  • Using a secure device and network

  • Avoiding fraudulent links and messages

  • Reviewing order and payment communications

  • Reporting suspicious activity promptly

We will never request your complete payment-card number, password, or card security code through an ordinary customer service email.

28. Disclaimer of Warranties

To the maximum extent permitted by applicable law, fanorma.shop and the website are provided on an “as available” basis.

Except for express warranties stated on the website and warranties that cannot lawfully be excluded, we do not make additional representations or warranties regarding:

  • Uninterrupted website access

  • Error-free operation

  • Compatibility with every device

  • Availability of every product

  • Accuracy of third-party information

  • Results obtained from using a product

  • Complete protection against every security threat

Products are provided subject to the product descriptions, express warranties, manufacturer warranties, and mandatory legal protections that apply to the transaction.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

29. Limitation of Liability

To the maximum extent permitted by applicable law, fanorma.shop will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of the website or purchase of products, including lost profits, lost opportunities, or loss of data.

Where liability cannot legally be excluded but may be limited, our aggregate liability arising from a particular transaction will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply to:

  • Fraud or fraudulent misrepresentation

  • Willful misconduct

  • Gross negligence where it cannot be limited

  • Personal injury or death caused by legally actionable negligence

  • Violations of mandatory consumer rights

  • Any liability that cannot be excluded or limited by law

Some jurisdictions do not permit certain warranty exclusions or liability limitations. In those jurisdictions, the provisions apply only to the maximum extent permitted.

30. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless fanorma.shop and its service providers from third-party claims, damages, liabilities, and reasonable expenses arising from:

  • Your unlawful use of the website

  • Your material violation of these Terms of Service

  • Your infringement of another person’s rights

  • Fraudulent or intentionally harmful conduct by you

  • User content submitted by you

This obligation does not apply to claims caused by fanorma.shop’s own violation of law, negligence, or misconduct.

31. Events Beyond Reasonable Control

We will not be responsible for a failure or delay caused by events outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Fire or flooding

  • War or civil disturbance

  • Government action

  • Public-health emergencies

  • Labor disruptions

  • Transportation interruptions

  • Carrier failures

  • Customs delays

  • Internet or telecommunications outages

  • Cyberattacks

  • Utility failures

  • Supplier disruptions

We will take reasonable steps to reduce the effect of such events and resume performance when reasonably possible.

This section does not remove any refund, cancellation, or consumer rights that apply under law.

32. Suspension and Termination

We may suspend or terminate access to fanorma.shop when we reasonably believe that you:

  • Violated these Terms of Service

  • Used the website unlawfully

  • Engaged in fraud or abuse

  • Threatened website security

  • Harmed customers or third parties

  • Created material legal or operational risk

Termination does not affect rights or obligations that arose before termination, including payment obligations, refund rights, intellectual-property rights, liability provisions, and dispute-related provisions.

33. Dispute Resolution

Before beginning formal legal proceedings, you are encouraged to contact info@fanorma.shop and provide:

  • Your name

  • Your order number

  • A description of the issue

  • The resolution requested

  • Relevant supporting information

We will make reasonable efforts to review and resolve the matter.

These Terms do not require you to waive rights to submit complaints to consumer-protection agencies, payment providers, regulators, or courts with lawful jurisdiction.

No provision in these Terms restricts a legally protected right to dispute an unauthorized charge or seek a remedy available under applicable law.

34. Governing Law

These Terms of Service and transactions made through fanorma.shop are governed by the applicable laws of the United States and the state law legally applicable to the particular transaction or dispute.

These Terms do not deprive consumers of mandatory protections provided by the laws of their state of residence.

Any dispute that cannot be resolved informally may be submitted to a court with lawful jurisdiction over the parties and the dispute.

35. Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or modified only to the extent necessary to make it enforceable.

The remaining provisions will continue in full force and effect.

36. No Waiver

A failure or delay by fanorma.shop in enforcing a provision of these Terms of Service does not waive the right to enforce that provision later.

A waiver is effective only when made in writing by an authorized representative of fanorma.shop.

37. Assignment

You may not transfer your rights or obligations under these Terms of Service without our prior written consent.

We may transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, financing, or transfer of the business, subject to applicable law.

38. Entire Agreement

These Terms of Service, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, order information, product-specific conditions, and other policies incorporated by reference, constitute the entire agreement between you and fanorma.shop concerning use of the website and purchases made through it.

If a product-specific term conflicts with these general Terms of Service, the product-specific term will control only with respect to that product and only to the extent of the conflict.

39. Contact Information

Questions about these Terms of Service may be sent to:

fanorma.shop
Email: info@fanorma.shop

For order-related questions, include your order number and the email address used to place the order.