Refund policy

Thank you for shopping at fanorma.shop. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions, procedures, and time limits that apply to returns, refunds, damaged products, incorrect items, exchanges, and order cancellations.

By placing an order through fanorma.shop, you acknowledge and agree to the terms of this policy.

1. 30-Day Return Period

We accept eligible return requests submitted within 30 days after the date the order is marked as delivered.

To begin a return, you must contact us at info@fanorma.shop within the 30-day return period. Return requests submitted after the 30-day period may be declined.

Contacting us does not automatically guarantee that a return or refund will be approved. All returns are subject to the eligibility requirements and inspection process described below.

2. Return Eligibility Requirements

To qualify for a return and refund, the product must meet all of the following conditions:

• The return request is submitted within 30 days after delivery.

• The product is unused, unworn, unwashed, unaltered, and in its original condition.

• The product includes all original tags, labels, accessories, manuals, protective materials, and packaging supplied with it.

• The product does not show signs of wear, use, washing, damage, odor, staining, pet hair, cosmetics, perfume, smoke, or improper handling.

• The product was purchased directly from fanorma.shop.

• The customer provides valid proof of purchase, such as an order number, order confirmation, or receipt.

• The return has been authorized by our customer service team before it is shipped.

Products that do not meet these requirements may be refused and returned to the customer without a refund.

3. How to Request a Return

To request a return, email us at:

info@fanorma.shop

Your email should include:

• Your full name

• Your order number

• The email address used to place the order

• The name of the product you wish to return

• The reason for the return

• Clear photographs or videos when the product is damaged, defective, incorrect, or otherwise affected by a quality issue

Our customer service team will review your request and, when the return is eligible, provide return authorization and shipping instructions.

Do not return a product before receiving return instructions from us. Products returned without prior authorization may be refused and may not qualify for a refund.

4. Return Address

The applicable return address will be provided by email after your return request has been reviewed and approved.

Products must not be sent to the address shown on the original shipping label unless our customer service team specifically instructs you to use that address. The original shipping location may be a fulfillment facility that is not authorized to receive returns.

Products must not be returned directly to a manufacturer, supplier, carrier, or other third party.

fanorma.shop is not responsible for products sent to an incorrect or unauthorized address.

5. Return Shipping Costs

For returns based on personal preference, incorrect size selection, change of mind, or any reason not caused by an error by fanorma.shop, the customer is responsible for all return shipping costs.

Original shipping charges, expedited shipping charges, and other delivery-related fees are non-refundable unless the return is caused by a damaged, defective, or incorrect product supplied by us.

When we confirm that a product was damaged, defective, or incorrectly supplied, we may provide a prepaid return label or reimburse reasonable return shipping costs according to the instructions issued by our customer service team.

Unauthorized shipping expenses, premium delivery services, customs charges, or other costs incurred without our prior written approval will not be reimbursed.

6. Return Shipping Responsibility

Customers are responsible for securely packaging returned products and ensuring that the package reaches the authorized return address.

We strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return has been completed.

fanorma.shop is not responsible for returned packages that are lost, stolen, damaged, delayed, misdirected, or not delivered to the authorized return address.

A refund cannot be issued for a returned product that we do not receive.

7. Inspection and Approval

After receiving the returned product, we will inspect it to determine whether it complies with this policy.

We will notify you by email whether the refund has been approved or declined.

A refund will be issued only when the returned product:

• Was returned within the applicable return period

• Meets all return eligibility requirements

• Matches the product included in the approved return request

• Has been received at the authorized return address

• Passes our inspection

Returning a product does not guarantee that a refund will be issued.

If the returned product is used, worn, washed, altered, incomplete, damaged after delivery, missing original packaging, or otherwise ineligible, we may decline the refund.

8. Refund Processing

When a return is approved, the eligible refund will be issued to the original payment method used for the purchase.

Approved refunds are normally initiated within 7 business days after the returned product has been received and inspected.

After we issue the refund, your bank, card issuer, payment provider, or financial institution may require additional processing time before the refund appears in your account. This additional processing period is outside our control.

Refunds cannot normally be issued to a different card, account, payment method, or person.

9. Refund Amount

For an approved return, the refund will generally cover the purchase price paid for the eligible returned product.

The following amounts are non-refundable unless otherwise required by applicable law or unless the return resulted from our error:

• Original shipping charges

• Expedited or priority shipping charges

• Return shipping costs

• Customs duties

• Import taxes

• Brokerage charges

• Currency conversion charges

• Payment provider charges

• Other third-party fees

Discounts, promotional offers, and bundle pricing may affect the amount refunded. When part of a discounted bundle or promotional order is returned, the refund may be recalculated based on the products retained and the conditions of the original promotion.

10. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

When you receive a damaged, defective, or incorrect product, contact us at info@fanorma.shop within 30 days after delivery.

Your email must include your order number and clear photographs or videos showing:

• The product received

• The reported damage or defect

• The product label or identifying information

• The shipping package

• The shipping label, when relevant

We will review the information and determine the appropriate resolution. Depending on the circumstances, we may offer a replacement, refund, store credit, or another reasonable solution.

Do not discard, use, repair, alter, or return the affected product until we provide instructions. Failure to provide sufficient evidence or follow the provided instructions may affect eligibility for a refund or replacement.

Minor variations in color, texture, pattern placement, measurements, packaging, or appearance that result from screen settings, lighting, manufacturing processes, or product photography are not necessarily considered defects.

11. Non-Returnable Products

The following products cannot be returned unless they were received damaged, defective, or incorrect:

• Products returned more than 30 days after delivery

• Products that have been used, worn, washed, altered, repaired, or damaged after delivery

• Products without original tags, labels, accessories, components, or packaging

• Personalized, customized, engraved, or made-to-order products

• Gift cards, digital products, downloadable products, and electronic codes

• Personal care, beauty, hygiene, or intimate products that have been opened or used

• Perishable products

• Hazardous materials, flammable liquids, gases, or regulated products

• Products marked as final sale or non-returnable before purchase

• Products received as free promotional gifts

• Products not purchased directly from fanorma.shop

• Products returned without authorization

• Products sent to an incorrect or unauthorized return address

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

12. Sale and Final-Sale Products

Regular sale or discounted products may be eligible for return when they meet all requirements of this policy.

Products clearly marked “Final Sale” or “Non-Returnable” on the product page or during checkout cannot be returned for change-of-mind reasons.

A final-sale designation does not exclude remedies that may be available for products that are damaged, defective, incorrectly supplied, or otherwise protected under applicable law.

13. Exchanges

We do not guarantee direct exchanges.

The most efficient way to obtain a different product, size, color, or variation is to request a return for the original eligible product and place a new order separately.

The original product must satisfy all requirements of this policy before a refund can be approved. Availability and pricing of replacement products are not guaranteed.

14. Order Cancellations and Changes

To request an order cancellation or modification, contact info@fanorma.shop as soon as possible after placing your order.

We will make reasonable efforts to assist, but cancellation or modification is not guaranteed once an order has entered processing, fulfillment, or shipment.

After an order has been shipped, it cannot be canceled. The customer must wait for delivery and then request a return in accordance with this policy.

Refusing delivery does not automatically qualify an order for a full refund. Any return shipping fees, carrier charges, customs charges, or other costs resulting from a refused delivery may be deducted from the eligible refund.

15. Incorrect Address and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

When an order is returned because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, unclaimed package, or other circumstance attributable to the customer, any refund will be considered only after the package has been returned to and received by the appropriate facility.

Original shipping costs, return-to-sender fees, reshipping fees, customs charges, and other carrier expenses may be deducted from the eligible refund.

16. Late or Missing Refunds

When you have received confirmation that a refund was issued but it has not appeared in your account:

1. Review your bank or payment account again.

2. Contact your card issuer or payment provider.

3. Contact your bank, as processing delays may apply.

4. Contact us at info@fanorma.shop if the refund remains unavailable after completing these steps.

Please include your order number and relevant payment information, but do not send complete card numbers, passwords, security codes, or banking credentials by email.

17. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the matter.

Submitting a chargeback does not replace the return process. We reserve the right to provide the payment provider with order records, delivery information, communications, return-policy details, and other relevant evidence when responding to a dispute.

This section does not restrict any lawful rights available through your card issuer, payment provider, or applicable consumer protection law.

18. Policy Abuse and Fraudulent Returns

We reserve the right to reject a return, refund, replacement, or account request when there is reasonable evidence of:

• Return fraud

• Payment fraud

• Wardrobing or temporary product use

• Returning a different product

• Returning counterfeit or substituted products

• Deliberate product damage

• Repeated abusive return activity

• False claims regarding delivery, damage, defects, or missing products

• Violation of this policy

We may restrict or refuse future transactions when necessary to protect our customers, business, and payment systems from fraud or abuse.

19. Consumer Rights

This policy is intended to describe the voluntary return and refund procedures offered by fanorma.shop.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or legal remedy that cannot be excluded under applicable federal, state, or local law.

When applicable law provides rights that are more favorable than this policy, the applicable legal requirements will take priority.

20. Changes to This Policy

We may update this Return and Refund Policy when necessary to reflect changes to our products, services, procedures, legal obligations, or business operations.

The version published on fanorma.shop at the time of the applicable transaction will govern the order, except when a change is required by law.

21. Contact Information

For return requests, refund questions, damaged products, incorrect items, or assistance with this policy, contact:

fanorma.shop
Email: info@fanorma.shop

Please include your order number and a clear explanation of your request so that we can assist you efficiently.