Privacy policy

This Privacy Policy describes how fanorma.shop collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, use our services, make a purchase, create an account, contact us, or otherwise interact with us.

In this Privacy Policy, “fanorma.shop,” “we,” “us,” and “our” refer to fanorma.shop. “You” and “your” refer to visitors, customers, and other individuals who interact with our website and services.

By accessing or using fanorma.shop, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

• Visits to fanorma.shop

• Purchases and attempted purchases

• Customer accounts

• Checkout and payment processing

• Order fulfillment and delivery

• Returns, refunds, and customer support

• Email and marketing communications

• Product reviews, surveys, promotions, and other interactions

• Cookies, pixels, analytics tools, and similar technologies

• Other services that link to this Privacy Policy

This Privacy Policy does not apply to third-party websites, applications, platforms, or services that maintain their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with fanorma.shop.

Information You Provide Directly

We may collect information that you provide when you place an order, create an account, submit a form, contact customer service, subscribe to marketing communications, write a product review, participate in a promotion, or otherwise interact with us.

This information may include:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account login information

• Products viewed, selected, or purchased

• Order history

• Return and refund information

• Customer service communications

• Product reviews and feedback

• Marketing preferences

• Promotion or survey responses

• Any other information you voluntarily provide

Please do not send passwords, complete payment card numbers, card security codes, bank login credentials, government identification numbers, or other highly sensitive information through ordinary email.

Payment Information

Payments are processed by Shopify and authorized third-party payment providers.

Depending on the payment method selected, payment providers may collect information such as:

• Payment card details

• Billing information

• Bank or payment account information

• Transaction authentication information

• Fraud-prevention information

fanorma.shop generally receives limited payment-related information, such as payment status, transaction identifiers, payment method type, billing details, and limited card information. We do not normally receive or store complete payment card numbers.

Payment providers process information according to their own privacy policies and contractual obligations.

Information Collected Automatically

When you visit or use fanorma.shop, we and our service providers may automatically collect information about your device, browser, network, and interactions with the website.

This information may include:

• Internet Protocol address

• Device type

• Browser type and version

• Operating system

• Language and regional settings

• Approximate location derived from an IP address

• Referring website or source

• Pages and products viewed

• Search terms

• Links and advertisements clicked

• Shopping cart activity

• Checkout activity

• Purchase activity

• Dates and times of visits

• Session duration

• Cookie identifiers

• Device identifiers

• Advertising identifiers

• Website performance information

• Error logs and diagnostic information

This information may be collected through cookies, pixels, tags, software development kits, local storage, log files, and similar technologies.

Information Received from Third Parties

We may receive personal information from third parties that help us operate our business, including:

• Shopify

• Payment processors

• Fraud-prevention providers

• Shipping carriers

• Fulfillment providers

• Customer service providers

• Analytics providers

• Advertising and marketing platforms

• Social media platforms

• Email and communications providers

• Product review providers

• Business and technology service providers

Information received from third parties may include contact details, transaction information, order status, delivery information, device information, marketing interactions, fraud-risk indicators, and information about how you interact with our advertisements or services.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use personal information to:

• Process and confirm orders

• Process payments

• Maintain shopping carts

• Create and manage customer accounts

• Arrange fulfillment and delivery

• Provide order and tracking updates

• Process returns, refunds, replacements, and cancellations

• Respond to questions and customer service requests

• Provide products and services requested by customers

Operating and Improving Our Store

We may use personal information to:

• Operate and maintain fanorma.shop

• Understand how customers use the website

• Improve website performance and functionality

• Develop and improve products and services

• Personalize website content

• Remember customer preferences

• Analyze sales and shopping trends

• Measure the effectiveness of promotions

• Diagnose technical issues

• Conduct internal reporting and business analysis

Marketing and Advertising

Subject to applicable law and your choices, we may use personal information to:

• Send promotional emails

• Recommend products that may interest you

• Personalize advertising

• Measure advertising performance

• Build advertising audiences

• Limit repetitive advertisements

• Understand whether an advertisement resulted in a visit or purchase

• Conduct marketing analysis

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting info@fanorma.shop.

Even after unsubscribing from promotional communications, you may continue to receive non-promotional messages concerning orders, transactions, account security, returns, refunds, policy updates, and customer service matters.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions

• Detect and prevent fraud

• Identify suspicious activity

• Protect customer accounts

• Prevent abuse of our policies

• Maintain website and payment security

• Protect the rights, property, and safety of customers, fanorma.shop, and others

• Investigate suspected violations of our policies

Legal and Compliance Purposes

We may use personal information to:

• Comply with applicable laws and regulations

• Maintain tax, accounting, and transaction records

• Respond to valid legal requests

• Establish, exercise, or defend legal claims

• Enforce our Terms of Service and store policies

• Resolve disputes

• Cooperate with regulators, courts, law enforcement, and other authorized authorities

4. Cookies and Similar Technologies

fanorma.shop and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning

• Remember products placed in a shopping cart

• Maintain customer sessions

• Remember preferences

• Support secure checkout

• Prevent fraud

• Measure website traffic

• Analyze visitor behavior

• Improve store performance

• Personalize content

• Deliver and measure advertising

Essential Cookies

Essential cookies support basic website functions such as navigation, login, shopping carts, checkout, security, fraud prevention, and payment processing. Disabling these cookies may prevent parts of the website from functioning correctly.

Analytics Cookies

Analytics cookies help us understand how visitors interact with fanorma.shop, including which pages are visited, which products are viewed, and whether technical errors occur.

Functional Cookies

Functional cookies remember choices and preferences that improve the shopping experience.

Advertising Cookies

Advertising cookies and similar technologies may be used to personalize advertisements, measure advertising performance, understand customer interests, and associate activity across websites or devices.

Managing Cookies

You may manage cookies through:

• Your browser settings

• The cookie banner displayed on fanorma.shop, where available

• Privacy settings or opt-out tools provided on our website

• Privacy controls offered by advertising or analytics providers

Blocking cookies may affect website functionality, shopping carts, saved preferences, checkout, and other features.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Shopify

Our store is hosted and operated through Shopify. Shopify processes personal information to provide e-commerce hosting, checkout, order management, security, analytics, and related services.

Shopify may process information as our service provider and, in certain circumstances, for purposes described in Shopify’s own privacy documentation.

Payment Providers

We disclose information to payment processors, financial institutions, payment networks, and fraud-prevention providers to process payments, verify transactions, prevent fraud, and handle disputes or refunds.

Fulfillment and Delivery Providers

We may disclose names, shipping addresses, telephone numbers, email addresses, order contents, and delivery instructions to warehouses, suppliers, fulfillment providers, postal services, couriers, and shipping carriers.

Technology and Business Service Providers

We may disclose information to companies that provide:

• Website hosting

• Cloud storage

• Information technology support

• Email delivery

• Customer service tools

• Fraud prevention

• Security monitoring

• Data analytics

• Advertising services

• Marketing services

• Product reviews

• Accounting

• Legal or professional services

These providers may access personal information only as reasonably necessary to perform services for us or as otherwise permitted by law.

Advertising and Analytics Partners

We may disclose or make available device information, cookie identifiers, browsing activity, purchase activity, and similar information to advertising and analytics partners.

Depending on applicable law, some of these activities may be considered “selling,” “sharing,” or processing personal information for targeted advertising, even when no money is exchanged.

Legal and Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process

• Respond to a lawful government or law-enforcement request

• Protect our legal rights

• Prevent fraud or security threats

• Investigate unlawful activity

• Protect the safety of customers, the public, or other individuals

• Enforce our agreements and policies

Business Transactions

Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction.

Any recipient will be required to process personal information in accordance with applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

6. Sale, Sharing, and Targeted Advertising

We do not sell personal information in the traditional sense of exchanging customer information for money.

However, our use of certain advertising, analytics, and marketing technologies may be considered a “sale,” “sharing,” or targeted advertising under some United States state privacy laws.

Depending on your location, you may have the right to opt out of:

• The sale of personal information

• The sharing of personal information for cross-context behavioral advertising

• Targeted advertising

• Certain profiling activities

You may exercise an applicable opt-out right through the Your Privacy Choices or data-sharing opt-out page on fanorma.shop, where available, or by contacting:

info@fanorma.shop

Please include sufficient information for us to identify and process your request.

Where required by applicable law and supported by our website systems, we may also recognize browser-based universal opt-out signals, such as the Global Privacy Control.

We do not knowingly sell or share the personal information of children under 16 for targeted advertising purposes.

7. Your United States Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information

• Access personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of personal information

• Obtain a portable copy of personal information

• Opt out of the sale of personal information

• Opt out of sharing for targeted or cross-context behavioral advertising

• Opt out of targeted advertising

• Opt out of certain profiling activities

• Limit certain uses or disclosures of sensitive personal information

• Receive information about categories of personal information collected

• Receive information about categories of sources

• Receive information about purposes for collecting and using information

• Receive information about categories of third parties to whom information is disclosed

• Appeal the denial of a privacy request where applicable

• Exercise privacy rights without unlawful discrimination

The availability and scope of these rights vary by jurisdiction.

How to Submit a Privacy Request

To submit a privacy request, email:

info@fanorma.shop

Please state the type of request you are making and provide:

• Your full name

• Your email address

• Your order number, when relevant

• Your state of residence

• Sufficient details to identify the information involved

We may request additional information to verify your identity and protect personal information from unauthorized access or deletion.

We will use information provided for verification only to process and document the request, prevent fraud, and comply with legal obligations.

Authorized Agents

Where permitted by law, you may use an authorized agent to submit a request.

We may require evidence that the agent is authorized to act on your behalf. We may also contact you directly to verify your identity and confirm the request.

Appeals

When applicable law provides a right to appeal, you may appeal our decision by emailing info@fanorma.shop and clearly stating that you are submitting a privacy request appeal.

8. California Privacy Notice

This section applies to California residents when the California Consumer Privacy Act, as amended, applies to our processing activities.

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers, such as names, email addresses, telephone numbers, IP addresses, and account identifiers

• Customer record information, such as billing and shipping addresses

• Commercial information, such as products viewed, purchased, returned, or considered

• Internet or electronic network activity, such as browsing, search, and interaction data

• Approximate geolocation information derived from an IP address

• Audio, electronic, or visual information submitted through customer service

• Professional information if voluntarily provided

• Inferences drawn from shopping preferences and interactions

• Sensitive personal information, such as account login credentials or payment information handled through payment providers

We collect these categories from customers, devices, Shopify, service providers, payment providers, advertising partners, analytics providers, and other sources described in this policy.

We use and disclose these categories for the business and commercial purposes described in this Privacy Policy.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about an individual except as permitted by applicable law.

California residents may request information about our practices, request access, correction, or deletion, and opt out of qualifying sale or sharing activities.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy

• Process and document orders

• Maintain customer accounts

• Provide customer service

• Process returns and refunds

• Comply with tax, accounting, and legal obligations

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Establish or defend legal claims

Retention periods vary depending on the type of information, the nature of our relationship with you, legal requirements, operational needs, and security considerations.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include:

• Secure website connections

• Access restrictions

• Account authentication

• Payment security controls

• Fraud-monitoring tools

• Service provider assessments

• Data minimization

• Security monitoring

No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account or information has been compromised.

11. International Processing

fanorma.shop, Shopify, and our service providers may process or store personal information in the United States and other countries.

Privacy and data protection laws in those locations may differ from the laws where you reside. When required, reasonable safeguards may be used to support international transfers of personal information.

By using our services, you acknowledge that information may be processed in locations outside your state, province, or country of residence, subject to applicable legal requirements.

12. Children’s Privacy

fanorma.shop is not intended for children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If you are a parent or legal guardian and believe that a child has provided personal information to us, contact info@fanorma.shop.

When we confirm that personal information was collected from a child in violation of applicable law, we will take reasonable steps to delete it.

Individuals under the age of majority in their jurisdiction should use fanorma.shop only with the involvement and consent of a parent or legal guardian.

13. Marketing Communications

You may receive marketing communications when you subscribe, consent, or otherwise request them.

You can unsubscribe from promotional emails by:

• Selecting the unsubscribe link in the email

• Updating available communication preferences

• Contacting info@fanorma.shop

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, including order confirmations, shipping notices, security alerts, return updates, refund notices, and responses to customer service requests.

14. User-Generated Content and Reviews

When you submit a product review, photograph, comment, testimonial, or other content for public display, that content may be visible to other visitors.

Information posted publicly may be copied, shared, or used by others. Do not include personal information that you do not want publicly available.

We may use submitted reviews and content for store operation, customer service, marketing, fraud prevention, and other purposes consistent with the permissions you provide and applicable law.

15. Third-Party Websites and Services

fanorma.shop may contain links to third-party websites, social media services, payment services, or other external platforms.

We do not control the privacy, security, accuracy, or content of third-party services. Your use of those services is governed by the third party’s own terms and privacy policies.

We encourage you to review the privacy policies of third-party services before providing personal information.

16. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no single universally accepted standard for responding to traditional Do Not Track signals, our website may not respond to every such signal.

Where required by applicable law and supported by our systems, we may recognize legally valid universal opt-out signals, including Global Privacy Control signals.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices

• Our products and services

• Website functionality

• Shopify features

• Service providers

• Legal or regulatory requirements

The revised policy will be posted on fanorma.shop with an updated “Last updated” date.

When required by applicable law, we will provide additional notice or obtain consent before applying material changes to personal information already collected.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, or to submit a privacy request, contact:

fanorma.shop
Email: info@fanorma.shop

Please clearly describe your request and provide sufficient information for us to review and respond appropriately.