Shipping policy

Thank you for shopping at fanorma.shop. This Shipping Policy explains our shipping charges, order-processing procedures, estimated delivery timeframe, tracking services, address requirements, delivery delays, lost packages, damaged shipments, and other shipping-related terms.

By placing an order through fanorma.shop, you acknowledge and agree to this Shipping Policy.

1. Free Standard Shipping

fanorma.shop provides free standard shipping on all orders, with no minimum purchase requirement.

Customers will not be charged a standard shipping fee for eligible orders placed through fanorma.shop and shipped to a destination available during checkout.

Optional expedited, priority, or other premium shipping services may be offered in the future. Any additional charge for an optional service will be clearly displayed before the customer completes checkout.

Free standard shipping does not include customs duties, import taxes, brokerage fees, remote-area surcharges imposed directly by third parties, or other government or carrier charges that are not collected by fanorma.shop during checkout.

2. Estimated Delivery Time

The estimated delivery timeframe for standard shipping is:

15 to 20 days after the order is successfully placed and confirmed.

This estimate includes normal order processing and transportation time.

Unless otherwise stated on the applicable product page or during checkout, the 15-to-20-day delivery estimate applies to products that are in stock and available for normal fulfillment.

Delivery estimates begin after:

• The order has been successfully submitted

• Payment has been authorized

• Required fraud or security checks have been completed

• Complete and accurate shipping information has been provided

Delivery timeframes are estimates and are not guaranteed arrival dates unless fanorma.shop expressly confirms a guaranteed delivery date in writing.

3. Order Processing

Orders are generally reviewed and prepared for shipment within 1 to 3 business days after payment authorization.

This normal processing period is included within the estimated 15-to-20-day delivery timeframe and is not added separately.

Order processing may include:

• Payment verification

• Fraud-prevention review

• Product availability confirmation

• Quality inspection

• Packing

• Shipping-label preparation

• Transfer to the shipping carrier

Orders placed during weekends or public holidays may begin processing on the next available business day.

Certain orders may require additional verification. When additional information is needed, we may contact the customer using the email address or telephone number provided during checkout.

Failure to respond to a verification request may delay or prevent shipment.

4. Order Confirmation

After an order is placed, the customer should receive an order-confirmation email at the email address provided during checkout.

The order-confirmation email may include:

• The order number

• Products ordered

• Billing information

• Shipping information

• Payment status

• Order total

Customers are responsible for reviewing the order confirmation and promptly reporting incorrect information to:

info@fanorma.shop

An automated order confirmation acknowledges receipt of the order but does not necessarily confirm that every product has entered fulfillment or shipment.

5. Supported Shipping Destinations

Orders may be shipped only to destinations made available during checkout.

When a destination, state, territory, region, or postal code is not accepted by the checkout system, we may be unable to complete delivery to that location.

We reserve the right to restrict shipping to certain destinations when required because of:

• Carrier limitations

• Product restrictions

• Legal or regulatory requirements

• Safety concerns

• Service availability

• Fraud-prevention measures

When an order cannot be shipped to the address provided, we will contact the customer or cancel the affected order and issue an appropriate refund.

6. Shipping Carriers

fanorma.shop may use different postal services, couriers, freight providers, fulfillment partners, or last-mile delivery companies depending on:

• The delivery destination

• Product type

• Package size and weight

• Warehouse availability

• Carrier capacity

• Delivery efficiency

• Local service coverage

We may select or change the carrier used for an order without prior notice, provided that the selected service is reasonably suitable for completing the delivery.

Customers generally cannot select a specific carrier unless carrier-selection options are expressly displayed during checkout.

7. Tracking Information

When tracking is available, a shipping-confirmation email containing the tracking number or tracking link will be sent after the order has been dispatched.

Tracking information may require several business days to become active after the shipping label is created or the package is transferred to a carrier.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving. Tracking scans may be delayed during:

• Transfer between carriers

• Long-distance transportation

• Customs processing

• Peak shipping periods

• Weekends or public holidays

• Local delivery processing

Customers may contact info@fanorma.shop when tracking information remains inactive for an unreasonable period.

8. Multiple Packages and Split Shipments

Products from the same order may be stored or fulfilled from different facilities.

As a result, an order may:

• Arrive in more than one package

• Have multiple tracking numbers

• Arrive on different dates

• Be delivered by different carriers

Customers will not be charged additional standard shipping fees when an order is divided into multiple shipments by fanorma.shop.

Receiving only part of an order does not necessarily mean that the remaining products are missing. Customers should review all available tracking information before reporting an incomplete delivery.

9. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout, including:

• Recipient’s full name

• Street address

• Apartment, suite, unit, or building number

• City

• State or region

• Postal or ZIP code

• Country

• Telephone number when required by the carrier

fanorma.shop is not responsible for delivery delays, failed delivery attempts, misdelivery, returned packages, or additional costs caused by inaccurate, incomplete, or outdated information supplied by the customer, except where responsibility cannot legally be excluded.

Customers should carefully review their shipping address before completing checkout.

10. Address Changes

To request a shipping-address correction, contact:

info@fanorma.shop

The request must be submitted as soon as possible after the order is placed.

We will make reasonable efforts to update the address, but a change cannot be guaranteed after the order has entered processing, fulfillment, or shipment.

Once a package has been transferred to a carrier:

• We may be unable to change the delivery address

• The carrier may refuse an address-change request

• Additional carrier fees may apply

• The customer may need to contact the carrier directly

fanorma.shop is not responsible for an unsuccessful address change requested after shipment.

11. Incorrect or Incomplete Addresses

When a package is delayed, misdelivered, or returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for:

• Reshipping costs

• Return-to-sender fees

• Address-correction fees

• Storage fees

• Customs charges

• Other carrier-imposed expenses

When the package is returned to the appropriate facility, we may offer reshipment after the applicable additional costs have been paid.

Alternatively, an eligible refund may be considered after the returned package has been received and inspected. Any non-refundable carrier charges or return costs may be deducted from the refund where permitted by law.

12. Order Cancellations

Customers who wish to cancel an order must contact info@fanorma.shop as soon as possible.

We will make reasonable efforts to process the request, but cancellation is not guaranteed after the order has entered processing or fulfillment.

An order cannot normally be canceled after it has been shipped.

When cancellation is no longer possible, the customer must wait for delivery and follow the procedures in our Return and Refund Policy.

13. Shipping and Delivery Delays

Although we aim to deliver orders within 15 to 20 days, delays may occasionally occur because of circumstances such as:

• High order volume

• Product availability issues

• Payment-verification requirements

• Severe weather

• Natural disasters

• Public holidays

• Carrier disruptions

• Transportation interruptions

• Customs inspections

• Government restrictions

• Public-health emergencies

• Labor disputes

• Incorrect address information

• Failed delivery attempts

• Events outside our reasonable control

When we learn that an order cannot be shipped within the promised or reasonably expected period, we will contact the customer using the information provided with the order.

Where required, the customer will be offered the opportunity to:

• Accept a revised shipment or delivery estimate, or

• Cancel the affected unshipped order and receive a refund

Customers are not required to accept an indefinite shipping delay.

14. Missed Delivery Attempts

Some carriers may require:

• A signature

• Access to the delivery location

• Collection from a designated pickup point

• Additional delivery instructions

When delivery cannot be completed, the carrier may:

• Attempt delivery again

• Leave a delivery notice

• Hold the package at a pickup location

• Request that the customer schedule redelivery

• Return the package to the sender

Customers are responsible for monitoring tracking information and responding to carrier notices.

fanorma.shop is not responsible for packages returned because the customer did not collect the package, arrange redelivery, provide access, or respond to carrier instructions.

15. Refused and Unclaimed Packages

Refusing delivery does not automatically cancel an order or guarantee a full refund.

When a package is refused, unclaimed, or returned to the sender, any eligible refund will generally be considered only after the package has been received at the appropriate return facility.

The following amounts may be deducted from the eligible refund where permitted:

• Return-to-sender charges

• Customs charges

• Carrier handling fees

• Storage fees

• Other expenses resulting from the refusal or failure to collect the package

Customers who wish to return an order should accept delivery and follow the authorized return procedure described in our Return and Refund Policy.

16. Packages Marked as Delivered

When tracking information states that a package was delivered but the customer cannot locate it, the customer should:

1. Confirm that the shipping address on the order is correct.

2. Check entrances, porches, mailrooms, reception areas, parcel lockers, garages, and other secure delivery locations.

3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.

4. Allow a reasonable period for a premature carrier delivery scan to update.

5. Contact the shipping carrier using the tracking number.

6. Contact fanorma.shop at info@fanorma.shop if the package remains missing.

We may request additional information and may open an investigation with the carrier or fulfillment provider.

A tracking status marked as delivered will be considered as part of the investigation but will not be the only information considered.

17. Lost Packages

A package may be considered lost when:

• The carrier confirms that it has been lost

• Tracking has stopped updating for an unreasonable period

• The package has not arrived after the expected delivery period and a carrier investigation supports a loss claim

Customers must contact info@fanorma.shop and provide:

• The order number

• Recipient’s name

• Shipping address

• Tracking number

• A description of the delivery issue

• Any relevant carrier correspondence

Depending on the investigation and applicable circumstances, we may provide:

• A replacement

• A refund

• Store credit

• Another appropriate resolution

We may be unable to approve a loss claim when the package was delivered to the address supplied by the customer or when the customer provided inaccurate delivery information.

18. Stolen Packages

fanorma.shop is not responsible for theft that occurs after a package has been correctly delivered to the shipping address provided by the customer, except where applicable law provides otherwise.

Customers should use a secure delivery location and monitor tracking information.

When theft is suspected, the customer may be asked to:

• Contact the carrier

• Contact the property manager or local delivery office

• Submit a written statement

• File a police report when appropriate

• Provide additional evidence reasonably required for the investigation

Any replacement or refund for a stolen package will be evaluated individually and is not guaranteed.

19. Damaged Packages

Customers should inspect the package and products promptly after delivery.

When a product or package arrives damaged, contact:

info@fanorma.shop

The request should be submitted within 30 days after delivery and should include:

• The order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs of any internal protective packaging

Customers should retain the damaged product and all packaging until instructions are provided.

Depending on the circumstances, we may offer a replacement, refund, store credit, or other appropriate resolution in accordance with our Return and Refund Policy.

20. Incorrect or Missing Products

When an order contains an incorrect product or is missing a product, contact info@fanorma.shop promptly.

Please include:

• Your order number

• The product received

• The product believed to be missing or incorrect

• Photographs of the products and packaging

• The shipping label

• Any package documentation

We will review fulfillment and shipping records and provide an appropriate resolution when the claim is verified.

21. Customs, Duties, and Import Taxes

When an order is shipped across an international border, customs authorities may impose:

• Import duties

• Sales or value-added taxes

• Customs-processing charges

• Brokerage fees

• Other government assessments

Unless these amounts are expressly collected during checkout, the customer is responsible for paying them directly to the applicable authority or carrier.

Customs fees are not shipping charges collected by fanorma.shop and are generally non-refundable.

Customs procedures may delay delivery. fanorma.shop does not control customs inspections, assessments, or release times.

Customers are responsible for ensuring that products ordered can legally be imported into the destination.

22. Shipping Restrictions

Certain products may be subject to shipping limitations because of:

• Carrier rules

• Product size or weight

• Hazardous-material classifications

• Import restrictions

• Export restrictions

• Local laws

• Geographic service limitations

When a product cannot be shipped to the selected destination, we may cancel the affected item and issue a refund for the canceled amount.

23. Preorders and Backordered Products

When fanorma.shop offers a preorder or backordered product, the applicable product page will display the available estimated shipping information.

A preorder or backorder may have a different shipping timeframe from the standard 15-to-20-day estimate.

When an order contains both available and preorder or backordered products, the order may be shipped separately or held until all products are available.

Any different shipping estimate shown on the product page before purchase will apply to that product.

24. Changes to This Shipping Policy

fanorma.shop may update this Shipping Policy to reflect changes in:

• Shipping services

• Carrier arrangements

• Fulfillment procedures

• Delivery destinations

• Applicable laws

• Business operations

The updated policy will be published on fanorma.shop with a revised “Last updated” date.

The policy in effect when the order is placed will generally apply to that order, except where a change is required by law or benefits the customer.

25. Contact Information

For questions about shipping, delivery, tracking, address changes, delayed packages, damaged shipments, or missing orders, contact:

fanorma.shop
Email: info@fanorma.shop

Please include your order number, full name, shipping address, and a clear description of the issue so that we can assist you efficiently.